Introduction:

A recent software update released by CrowdStrike, a leading cybersecurity firm, has caused issues for Windows users worldwide. The update, which was intended to enhance security features, has instead led to continual restarting of devices and error messages on blue screens. In this article, we’ll explore the causes of the problem, its symptoms, and provide step-by-step instructions on how to resolve it.

Causes and Symptoms:

CrowdStrike issue affecting Windows stems from a bug in the code written by a CrowdStrike developer, which created a null pointer variable. This has resulted in Windows endpoints continually restarting and displaying error messages 0x50 or 0x7E on blue screens.

Resolution:

To resolve this issue, Microsoft has released a USB tool to help automate the manual repair process. Here are the steps to follow:

1. Hold the power button for 10 seconds to turn off your device, then press the power button again to turn it on.
2. Once the device restarts, select Troubleshoot.
3. Enable Safe Mode from Startup Settings.
4. Restart your device.
5. Once in Safe Mode, right-click Start, click Run, type cmd in the Open box, and then click OK.
6. If your system drive is different than C:, type C: and then press Enter.
7. Type: CD C:\Windows\System32\drivers\CrowdStrike and press Enter.
8. Locate and permanently delete the file matching “C-00000291*.sys”.
9. Restart your device.

If you still face the issue, contact us.

Conclusion:

The CrowdStrike issue affecting Windows endpoints has caused significant disruptions, but by following the steps outlined above, you can resolve the problem and get your devices up and running normally again. Remember to stay vigilant and keep your systems updated to avoid similar issues in the future.